iGym Terms and Conditions
The college means Imperial College London. The Centre means iGym and the Appointed Leisure Management Partner means Pulse Ltd.
The Manager means the Manager in post at the centre, and includes any officer from the Appointed Leisure Management Partner authorised by the college to perform the duties of that particular post
User means any person using the centre or its facilities whether or not any charge has been paid, and includes spectators.
Questions arising as to the interpretation of these rules shall be determined by the Manager whose decision shall be final.
Membership offer’s will be offered from time to time and will be subject to additional terms and conditions.
All customers redeeming the offer are bound by the membership terms and conditions.
All customers redeeming the offer will be required to complete a health questionnaire, medical assessment and participate in a fitness suite induction.
Management, the College and the Appointed Leisure Management partner has the final decision in all matters relating to this offer and their decision is final and binding.
Management has the right to remove, amend or extend this offer at any time.
No refunds are available once contracts have been signed.
Admission and fees
For all information on memberships and prices please visit www.igym.london or the main reception of the Centre.
Those admitted to the centre are only admitted on the basis they will observe these rules. There is no re-admission without the required payment. All fees must be paid prior to commencing use of the facility.
All persons entering the centre must purchase the appropriate ticket or produce a current and active membership card.
Customers who are eligible for a concessionary rate must show relevant supporting evidence when required, in particular Imperial staff and students.
All tickets including membership cards must be retained, produced or surrendered by the Manager or Duty Manager on demand.
Any complimentary tickets issued by the Centre, are issued without prejudice and the issue of such tickets does not represent an admission of liability.
The Appointed Leisure Management Partner reserves the right to refuse admission or to remove from the centre any user without stating any reason therefore and a user shall at any time comply with all reasonable instructions and requests of the manager to carry out and observe all instructions relating to the use of the centre and conduct therein which may from time to time be published by notice on the premises or otherwise
All members must use their own membership card at all times within the centre and swipe it to validate their visit/participation in each activity.
It is a member’s responsibility to keep safe their personal membership card, should it be lost, stolen or misplaced the member must purchase a replacement from the main reception at a fee of £5. No member will be allowed admittance into the centre without a valid membership card.
Your membership is only valid at iGym Victoria Road, Acton, London W3 6BL.
Your membership commences from date of purchase, you are responsible for contacting the centre to arrange your induction.
If we cease to work the centre due to it’s sale or transfer, your Membership of the centre will (unless otherwise notified to you) continue to be valid.
Please inform the centre in writing of any changes in your name, address, telephone number, email address. We may terminate your Membership in the following situations and with the following notice periods:
without notice if you repeatedly or seriously break the centre Rules;
Freezing of Gym Membership
If you are unable to use the Centre facilities for any reason you may suspend your Membership. You must however have completed three full months as a member to qualify for suspension. You may suspend for a minimum of one month to a maximum of three months within any period of 12 consecutive months. 2 week’s notice prior to your next direct debit date is required. You are limited to a maximum of 3 months freeze in total in any 12 month period. The cost is £5 per month.
Cancellation of Membership
If you wish to cancel your membership, you must give four weeks’ notice either by phone, email or coming into the club. Please note you will be required to pay your notice period at time of cancellation. Cancelling your direct debit but not giving notice will not cancel your membership. Should you have any queries regarding cancellations please contact the iGym management team on firstname.lastname@example.org.
Your Membership Card
On joining the centre you will be issued a Membership card. Each time you visit this centre you must show this card to staff at the reception and or swipe in at one of the available kiosks.
Membership is personal to you and it cannot be assigned or transferred to another person. As such, you may not lend your Membership card to anyone else or allow the card to be used by anyone else. If you lend your Membership card to another person then we may terminate your Membership.
If you wish to enter the centre without a valid Membership card, we reserve the right to refuse admission if you cannot provide alternative satisfactory proof of identity. We also reserve the right to refuse admission if you repeatedly fail to bring your Membership card.
If you lose your membership card you may purchase a new one at the club, to do this you will be required to present proof of address/identity.
Health and Safety
All personal property is a user’s responsibility and must be safely stored and locked in the lockers provided. Strictly no personal property is allowed unattended in changing rooms or poolside.
All accidents must be reported to the manager immediately.
If your circumstances change at anytime; that may inadvertently affect your safety when using the facilities please let a member of staff know immediately.
For your safety some facilities and activities within the centre operate age restrictions.
Facilities and services
The opening times of the Centre are Monday – Thursday 06.00 – 22.00, Friday 06.00 – 20.30 and Saturday – Sunday 09.00 – 20.00.
The Appointed Leisure Management Partner reserves the right to alter, amend or cancel admission charges, availability of facilities, access to facilities, timing of activities and classes at any time and without notice.
All users must respect all equipment, facilities, furniture, fittings, apparatus and building infrastructure at all times. A user shall pay to the Centre on demand the cost of any damage caused. The Manager’s decision is final.
Users should observe single sex change and toilet facilities using this appropriate to their gender at all times.
Disabled facilities have been provided for strict use only by the disabled user and their carer and family.
Only adults aged 16 years or over are permitted to use the gym
All gym users must complete a medical questionnaire and participate in an induction with one of our fitness instructors prior to using/visiting the gym
Equipment will only work with a valid membership card
Please wipe down the machines with a towel after use. Please ensure all equipment is returned safely to its original location.
We respectfully ask users to wear clean sports kit and appropriate footwear, please refrain from using outdoor footwear in the gym.
Users are advised to alert gym staff if they have any medical conditions that may affect your ability to exercise or if your health changes throughout your membership at iGym.
Users/members of classes must wait outside the studio until invited in by the instructor and be available 5 minutes before the class commences. Once the class has started there will be no further admission.
All classes must be pre-booked via our online booking system or via the main reception. No shows or cancellations less than 4 hours before the class commences will incur a charge.
We aim to provide a balanced and varied programme of classes each week subject to availability and viability. Please note classes may be cancelled or suspended without notice at Management’s discretion.
For our latest class timetable please visit our website at www.igym.london
For your security lockers have been provided they operate with a padlock. Padlocks can be purchased from reception.
All users must respect each other when using the facilities. Any foul and abusive language and anti-social behaviour will not be tolerated. Users who disregard the above and affect the enjoyment of the centre by others will be removed from the centre immediately.
The public address system cannot be used for personal calls at any time
Users wishing to make a complaint or a useful suggestion to the operational best practice of the centre must complete a customer feedback form located at the main reception. All formal complaints must be made directly to the Manager in writing.
The Manager reserves the right to dispose of any item of non valuable lost property not claimed after two weeks. Valuable lost property will be disposed of after 3 months.
Appropriate clothing must be worn at all times, relating to the activity/facility you are participating within.
The centre has a strict no smoking policy.
No animals are allowed in the Centre with the exception of dogs assisting the disabled.
We reserve the right to refuse admission or ask you to leave the Centre if we reasonably believe you or your guest is in breach of any section of these rules.
The decision of the Manager on every occasion is final.
We have the right to refuse your application for membership.
If joining upon the pre-opening special offer we offer a 14 day money back guarantee from the date of opening.